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Customer Reviews

We appreciate our customers feedback and love to hear what people are enjoying about their purchase as well as any problems they may have found. You can also see hundreds of independent reviews on the web. Below are the thousands of product reviews we have received from happy customers!

Click on any review title below to see all reviews for that item.

5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Low stress purchase.
Very good price
Watch arrived in great condition.
Rowland was quick to respond to all questions I asked.
Look forward to the bracelet I ordered separately arriving.

reviewed 17/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Trouble free purchase from start to finish. Quick delivery. Lovely watch and very pleased.

reviewed 16/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating

reviewed 16/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Lovely watch,very easy on the eye,well pleased,love it.

reviewed 15/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Superb watch better than expected
Fast delivery all excellent

reviewed 15/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
I bought this watch for my sons 18th birthday fantastic Product and service. However I thought I would get a bit discount as Blacks were offering 15% As I'm looking to purchase from you in near future

reviewed 14/02/2025

VERIFIED FIRST CLASS CUSTOMER
4 Quality
4 Value
4 Ease of use
4 Style
4
Overall Rating
Excellent service by First Class Watches although I have returned my purchase of a Seiko 5 GMT sports watch watch, which I was a little disappointed with by way of feel, confusing visibility of dial and poorer quality than I expected. Also, although First Class resized the bracelet, they left no adjustment on the slide adjustment and so had I decided to keep the watch, I would have had to have removed links re fitted. Can’t understand why they would supply watch without any opportunity for simple size adjustment - they removed too many links. Overall however, First Class were excellent and so I would not hesitate to recommend them and purchase from them in future.

reviewed 12/02/2025

VERIFIED FIRST CLASS CUSTOMER
5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
Arrived on time and is a really lovely watch.

reviewed 12/02/2025

5 Quality
5 Value
5 Ease of use
5 Style
5
Overall Rating
I rarely write reviews, however I felt compelled to write one for this company as I have rarely expierienced such exceptional customer service both before and after purchase.
I recently bought a watch off their website and had it delivered to Northern Ireland in less than 24 hours, unfortunately the watch size wasn't suitable and I returned a few days later under their 30 day return policy.
Staff I spoke to were on both occasions were polite, courteous and helpful. The refund was dealt with promptly and they even refunded the return cost of the Royal Mail next day delivery !!
If only all businesses were ran with a similar ethos. Sadly I didn't keep my purchase this time, however any future purchase will be through this company. They certainly lived up to their name, First Class Watches, First Class Service !!

reviewed 12/02/2025

VERIFIED FIRST CLASS CUSTOMER
3 Quality
2 Value
5 Ease of use
5 Style
3
Overall Rating
I was initially drawn to this watch by its striking aesthetics. However, while awaiting its arrival, I encountered several less-than-positive reviews. Concerns were raised about the watch's price point (around £600) not including a sapphire crystal and the use of an older, less accurate movement. These points ultimately led me to return the watch and opt for a Tissot instead. The return process itself was straightforward and hassle-free, although the promised refund for shipping costs has yet to materialise.

reviewed 12/02/2025

VERIFIED FIRST CLASS CUSTOMER
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