Customer Reviews

Olivia Burton dress watch leather strap - everything ok, processing order first class excellent arrived slightly earlier than scheduled. Nice watch well satisfied.

Very good service. Replies immediatley wit my inquiries.

Great service! Really appreciate the quick communication and speedy shipping.

Only positives here, lovely details:
-quant looking dial
-dark blue/cream is colour scheme is a welcome variation on the classic black/white
-perfect size for me
-surprisingly good lume
-slightly concave case walls add a nice detail
-is this maybe the thinnest second hand I’ve ever seen???
-crazy cheap!

Exceptional watch, excellent service

Received my Seiko speedtimer exactly on time. It is utterly stunning. Brilliant service and won't hesitate to use you again. Thanks

As always excellent next day service, fantastic watch 2nd of many more I'm sure

Unfortunately my Marathon MSAR 36mm Auto arrived in a used state.
I don't know if it was a display watch but it had scratches all over it. The wrapping I would expect on a new watch was missing so the alarm bells were triggered straight away.
It was returned at my expense but they did accept the return.
They need to check orders before despatch.

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Reply from First Class Watches:

Dear John Shaw,

I'm very sorry to hear that the watch was not in the condition either of us would expect, or the standards that we strive for. We will be investigating this further as we believe it may have been received from Marathon like this. I can see it has only been in our stock for less than 6 weeks, and the location tracking shows it as Rack 9 > Shelf 1 while it was here and never went to the store or anywhere else.

That being said it is also very concerning this was not picked up in quality control during packing. We will therefore include this in our investigation so that this does not happen again.

Regarding postage, we offer free returns in all cases however for the higher value returns such as this one it has to be reimbursed separately. We have just reimbursed this to your payment method.

My sincere apologies for any inconvenience caused,

Kind regards

Scott

Excellent customer service
Found the purchasing process very straightforward
The watch is beautiful

Brilliant service, extremely fast shipping, I bought my item on Saturday and got it on Monday! Very happy with everything and I'm also relieved to purchase from a reputable CASIO dealer! Puts me at ease knowing what I bought is legit!